Terms & Conditions

By booking, scheduling, or purchasing any service from Valere Solutions LLC ("Valere Solutions," "we," "us," or "our"), you ("Client," "you," or "your") agree to the following Terms & Conditions. Please read them carefully before submitting a booking request or making a payment.

1. Service Agreement

When you submit a booking through our website or any other channel, you are entering into a service agreement with Valere Solutions LLC. This agreement is subject to these Terms & Conditions, our Privacy Policy, and any additional terms communicated at the time of booking.

2. Pricing & Payment

• Estimated Pricing: The price displayed during the booking process is an estimate based on the information you provide (home size, condition, service type, add-ons, etc.). This is not a final quote.
• Final Price Adjustments: The final price may change if the information provided during booking does not match the actual condition of the home as observed during our walkthrough or as shown in photos/videos submitted by the client. Factors that may result in a price adjustment include but are not limited to: inaccurate square footage, unreported pets, heavier-than-reported dust or clutter levels, additional rooms, and undisclosed home conditions.
• Payment Timing: Payment is collected at the time of booking through Stripe. If a price adjustment is necessary after assessment, you will be notified before work begins and may be charged the difference or issued a partial refund.
• Accepted Methods: We accept all major credit and debit cards through our secure Stripe payment processing.

3. Cancellation & Rescheduling Policy

• 24-Hour Notice Required: All cancellations and reschedules must be made at least 24 hours before the scheduled appointment time.
• Same-Day Cancellations: Appointments canceled on the day of service will be charged the full service price. This policy applies equally to no-call/no-show situations where the client is not present or does not provide access to the home at the scheduled time.
• Why This Policy Exists: Same-day cancellations result in lost revenue, wasted labor allocation, and operational disruption. This policy helps us limit chargebacks, protect our team, and maintain consistent scheduling for all clients.
• Rescheduling: If you need to reschedule, please contact us at least 24 hours in advance. We will do our best to accommodate your preferred date and time.

4. No-Call / No-Show

If our team arrives at the scheduled time and is unable to access the property or reach the client, this will be treated as a same-day cancellation. The full service price will be charged with no refund issued.

5. Client Responsibilities

• Accurate Information: You are responsible for providing accurate and complete information during the booking process, including home size, number of bedrooms and bathrooms, pet ownership, smoking status, and current home condition.
• Safe Access: You must provide safe, unobstructed access to the home at the scheduled time. This includes ensuring entry instructions are clear and any security systems or codes are communicated in advance.
• Pets: All pets must be secured or contained in a safe area during service. Valere Solutions is not responsible for pets that escape or are injured due to unsecured conditions.
• Hazardous Conditions: You must disclose any known hazards, including but not limited to mold, pest infestations, biohazards, or structural damage. Valere Solutions reserves the right to decline or discontinue service in unsafe working conditions without penalty.
• Valuables: Please secure all valuables, fragile items, and irreplaceable belongings before service. Valere Solutions is not responsible for items left unsecured.

6. Scope of Service

• Services are limited to the scope defined in your booking confirmation. Additional work beyond the agreed scope may incur additional charges.
• For Home Reset & Household Support bookings, work is performed within the selected time block. Tasks are prioritized based on your preferences, but completion of all requested tasks is not guaranteed if the time block is insufficient.
• We do not move heavy furniture, handle hazardous materials, perform repairs, or provide childcare services.

7. Damage & Liability

• Reporting: Any concerns about damage must be reported within 24 hours of service completion. Reports made after 24 hours may not be eligible for review.
• Resolution: All reported damage will be investigated promptly. If damage is determined to be caused by our team, we will work with you to reach a fair resolution, which may include repair, replacement, or credit toward future service.
• Limitation: Valere Solutions' liability is limited to the cost of the service performed. We are not liable for pre-existing damage, normal wear and tear, or damage caused by improper installation or fragile conditions not disclosed by the client.

8. Photos & Media

Our team may take before-and-after photos for quality assurance purposes. These photos will not be shared publicly or used for marketing without your explicit written consent.

9. Recurring Services

• Recurring service schedules (weekly, bi-weekly, monthly) are subject to availability and may be adjusted with mutual agreement.
• Recurring service discounts apply only to Routine Home Maintenance bookings and require an active recurring schedule.
• Either party may cancel a recurring arrangement with 7 days' written notice.

10. Refund Policy

• If you are not satisfied with the service provided, please contact us within 24 hours. We will schedule a complimentary re-clean of the areas in question.
• Refunds are issued at the sole discretion of Valere Solutions and are evaluated on a case-by-case basis.
• Same-day cancellation charges and no-call/no-show charges are non-refundable.

11. Chargebacks & Disputes

If you believe a charge is incorrect, please contact us directly at [email protected] before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of future service and collection action for the disputed amount.

12. Indemnification

You agree to indemnify and hold harmless Valere Solutions LLC, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from your breach of these Terms, inaccurate information provided during booking, or failure to disclose hazardous conditions.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Kansas. Any disputes shall be resolved in the courts located in the State of Kansas.

14. Changes to These Terms

Valere Solutions reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the revised terms.

15. Contact

If you have questions about these Terms & Conditions, please contact us:

Valere Solutions LLC
Email: [email protected]
Website: valeresolutions.com