Privacy Policy

Valere Solutions LLC ("Valere Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at valeresolutions.com ("Site") and our services.

1. Information We Collect

Information You Provide

When you book a service, submit a quote request, or contact us, we may collect:

• Personal Information: Full name, phone number, email address, service address, and date of birth.
• Property Information: Square footage, number of bedrooms and bathrooms, number of occupants, pet ownership, smoking status, basement inclusion, and home condition details.
• Service Preferences: Service type, add-ons, scheduling preferences, recurring frequency, room-specific instructions, and support task selections.
• Payment Information: Payment is processed securely through Stripe. We do not store your credit card number, CVV, or full card details on our servers. Stripe handles all payment data in compliance with PCI-DSS standards.

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your booking requests
• Calculate service pricing based on your property details
• Send booking confirmations, reminders, and payment receipts
• Communicate with you about your service (scheduling changes, follow-ups)
• Send promotional offers and discounts (only with your consent)
• Improve our services and website experience
• Prevent fraud and protect against chargebacks
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: We share necessary information with trusted third-party services that help us operate, including:
  • Stripe — for secure payment processing
  • GoHighLevel (GHL) — for customer relationship management and communications
  • WordPress/WP SMTP — for email delivery
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

• Booking Records: We retain booking and service records for a minimum of 3 years for business, tax, and dispute resolution purposes.
• Contact Information: We retain your contact information for as long as you remain an active or prospective client, or until you request deletion.
• Payment Records: Payment transaction records are retained by Stripe according to their data retention policy. We retain booking reference numbers and payment amounts in our records.

5. Cookies & Tracking

Our Site may use cookies and similar technologies for:

• Essential site functionality (session management, form submissions)
• Analytics (understanding how visitors use our Site)
• Advertising and remarketing (if applicable)

You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

6. Data Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption on all pages of our Site
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls limiting who within our organization can view personal data
• Regular review of our data handling practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Site and services after any changes constitutes acceptance of the revised policy.

11. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Valere Solutions LLC
Email: [email protected]
Website: valeresolutions.com